I work in physical therapy, but anytime insurance is used to cover a healthcare service in the U.S.A. — we have to remember that it’s a healthcare marketplace! It’s for profit. So regardless if you are shopping for a knee replacement or a series of talk therapy sessions—we have to think of ourselves as consumers buying a healthcare product. Unfortunately. I feel like my patients and the public often “forget” or don’t understand this side of our American healthcare system. It’s a business! 😓
Yes, that’s how healthcare is done in the U.S., but I think this is about something extra. It’s as if you were to try selling your comics about PT to patients. You can see how that crosses an ethical line, right?
I had to Google the term "Trauma Informed Sales System" as I'd never heard it before. At first, I thought to myself "Wow, what a crock of shit. Surely this must be just a nice outfit covering an ugly core."
However, the initial impression cleared quickly so I could think about it a little more. Now, my view may be a bit unenlightened, but the biggest thing that came to mind was; How often do sales people have to interact with someone who is under this level of influence from trauma? I do not know, but I can accept that a certain level of people is feasible.
Then I think about how trauma must certainly have levels, and could see how it might introduce enough nuance to warrent a bit of education. Maybe. Then it rolled over to; Who ventures out to buy a new sofa while they are having an episode, or where a trigger might set them off in one way or another? In my 40+ years of roaming this big green and blue oblate spheroid I've likely seen more than many people, of things like that happening due to my first real job. Outside of that however, it's highly atypical.
Even with all of that, I can accept that knowledge doesn't usually hurt, so, why not as long as it's actually for the purpose it claims. Shortly after that it all came crashing down as I just cant seem to shake the feeling that such a complex explanation as the one I discovered in my search is, on it's surface far too much for the unlikely event a salesperson will have to talk someone off a ledge.
This is where I stray into unpopular opinion I'd imagine. If it's anything like other workplace type "training" it will be entirely useless to someone if they have to actually deal with the effects of a traumatized person going off in the middle of their store. Not to mention, and this is an assumption, I'd think better than half or even most of the time it's going to present as a withdrawl, not an attack.
What proportion of sales companies are going to reasonable offer the training I wonder? Enough to nullify the chances being next to nothing from one business to another? Will every employee be mandated to get the training or will it be up to each one, potentially resulting in a rollercoaster effect from one visit to another? Sales tactics vary wildly from salesperson to salesperson, so if this idea is implemented, how does it affect each persons approach to things? Because if they misjudge someone for being a potential trauma case and are wrong they could find themselves hurting the bottom line instead of helping it.
I"ll stop there, but to sum up, it's a moderately decent idea, but the amount of detail screams to me that it's likely not altruistic in nature. People who have trauma, in my opinion are not that difficult to help if you pay attention, and have some empathy. A practice more people, especially salespeople should be fostering anyway.
I think it’s more about training the sales person who has a history of trauma, but I’m not clear on it either. In any event, it’s in the service of simply increasing profits or to make a salesperson a happy cog in the machinery of generating capital.
I was basing it off of the search results, which started out with :
"A trauma-informed sales approach, also known as trauma-informed marketing or compassionate marketing, is a sales and marketing strategy that prioritizes the psychological well-being and autonomy of the customer by recognizing the potential impact of past traumatic experiences on their behavior and decision-making. It shifts focus from "what's wrong with you?" to "what happened to you?" and aims to build trust through empathy, transparency, and respect, rather than employing high-pressure tactics or triggers. "
I work in physical therapy, but anytime insurance is used to cover a healthcare service in the U.S.A. — we have to remember that it’s a healthcare marketplace! It’s for profit. So regardless if you are shopping for a knee replacement or a series of talk therapy sessions—we have to think of ourselves as consumers buying a healthcare product. Unfortunately. I feel like my patients and the public often “forget” or don’t understand this side of our American healthcare system. It’s a business! 😓
I don’t think you totally misread it, but you see how we need guardrails to protect consumers.
Yes, that’s how healthcare is done in the U.S., but I think this is about something extra. It’s as if you were to try selling your comics about PT to patients. You can see how that crosses an ethical line, right?
Oh.., I must have misunderstood your post. Sorry!
I just learned that there’s a term for the overuse of trauma: "trauma-informed washing".
I had to Google the term "Trauma Informed Sales System" as I'd never heard it before. At first, I thought to myself "Wow, what a crock of shit. Surely this must be just a nice outfit covering an ugly core."
However, the initial impression cleared quickly so I could think about it a little more. Now, my view may be a bit unenlightened, but the biggest thing that came to mind was; How often do sales people have to interact with someone who is under this level of influence from trauma? I do not know, but I can accept that a certain level of people is feasible.
Then I think about how trauma must certainly have levels, and could see how it might introduce enough nuance to warrent a bit of education. Maybe. Then it rolled over to; Who ventures out to buy a new sofa while they are having an episode, or where a trigger might set them off in one way or another? In my 40+ years of roaming this big green and blue oblate spheroid I've likely seen more than many people, of things like that happening due to my first real job. Outside of that however, it's highly atypical.
Even with all of that, I can accept that knowledge doesn't usually hurt, so, why not as long as it's actually for the purpose it claims. Shortly after that it all came crashing down as I just cant seem to shake the feeling that such a complex explanation as the one I discovered in my search is, on it's surface far too much for the unlikely event a salesperson will have to talk someone off a ledge.
This is where I stray into unpopular opinion I'd imagine. If it's anything like other workplace type "training" it will be entirely useless to someone if they have to actually deal with the effects of a traumatized person going off in the middle of their store. Not to mention, and this is an assumption, I'd think better than half or even most of the time it's going to present as a withdrawl, not an attack.
What proportion of sales companies are going to reasonable offer the training I wonder? Enough to nullify the chances being next to nothing from one business to another? Will every employee be mandated to get the training or will it be up to each one, potentially resulting in a rollercoaster effect from one visit to another? Sales tactics vary wildly from salesperson to salesperson, so if this idea is implemented, how does it affect each persons approach to things? Because if they misjudge someone for being a potential trauma case and are wrong they could find themselves hurting the bottom line instead of helping it.
I"ll stop there, but to sum up, it's a moderately decent idea, but the amount of detail screams to me that it's likely not altruistic in nature. People who have trauma, in my opinion are not that difficult to help if you pay attention, and have some empathy. A practice more people, especially salespeople should be fostering anyway.
I think it’s more about training the sales person who has a history of trauma, but I’m not clear on it either. In any event, it’s in the service of simply increasing profits or to make a salesperson a happy cog in the machinery of generating capital.
I was basing it off of the search results, which started out with :
"A trauma-informed sales approach, also known as trauma-informed marketing or compassionate marketing, is a sales and marketing strategy that prioritizes the psychological well-being and autonomy of the customer by recognizing the potential impact of past traumatic experiences on their behavior and decision-making. It shifts focus from "what's wrong with you?" to "what happened to you?" and aims to build trust through empathy, transparency, and respect, rather than employing high-pressure tactics or triggers. "